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How We Explain Your Privacy

Your account details, wallet records, device signals and support messages are covered in this Privacy Policy, so you can open your account with clear privacy expectations for Malaysia…

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we88myr How We Explain Your Privacy
CONTACT PATHS

Three Ways To Reach Privacy Help

Privacy questions should reach the right team without sending your request through several unrelated queues.

Privacy email Send privacy questions to [email protected] with your account name, contact email and the request type. Do not include full payment screenshots unless we ask for them during verification.
Live chat ticket Open live chat from your account area and ask for a privacy ticket. Our team can confirm receipt, route the request and tell you what proof is needed before data is shared.
Account centre Use your account centre to check profile fields, update contact details and review active sessions. Some changes may need extra checks if they affect withdrawals, login recovery or payment matching.
DATA CARE

Six Checks Behind Your Data

Our privacy work is part of the account flow, not a separate promise hidden at the end of the site.

Data collection

We collect account, contact, login, device and transaction data only when it supports account access, payment matching, support handling, fraud…

Cookie controls

Cookies help remember sessions, language choices and security signals.

Account security

Login records, device signals and failed access attempts help us detect unusual activity.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX references are used to reconcile wallet activity.

Retention checks

Different data types have different retention needs. Support chats, payment references and identity checks may be kept longer where disputes…

Request handling

You can ask us to correct, access or erase personal data where the request fits applicable law.

Privacy Questions Before You Join

These answers focus on how this Privacy Policy works when you create an account, manage wallet records or contact us about your data. They are written for Malaysia access where local law permits, with plain wording on collection, use, sharing, retention and your request options. If your concern is specific, contact us through the privacy paths above.

We collect the details needed to create and protect your account, such as contact data, login records, device signals and verification fields. Payment references are added when you use Touch 'n Go, GrabPay, Boost dan FPX.

Payment records help us match deposits, process withdrawals, answer disputes and detect unusual wallet activity. We keep only the references needed for those purposes and apply access controls around who can view them.

Yes. Send a correction request through [email protected] or the account centre. We may ask for proof of account ownership before changing contact details, identity fields or records that affect wallet access.

Cookies help keep you signed in, remember basic preferences and detect security risks. You can manage browser settings, but essential cookies may be required for account sessions, wallet checks and fraud prevention.

We may share limited data with payment processors, identity checks, hosting services, analytics tools and support systems. Each sharing step must serve account operation, security, legal records or your direct request.

Retention depends on the data type and purpose. Some profile data lasts while your account remains active, while payment, verification and support records may remain longer for disputes, security checks or legal duties.

Access and eligibility depend on local law and are available where local law permits. Privacy rights also depend on applicable rules, so we review each request before confirming what data can be changed, shared or erased.

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